Shipping policy
Last updated: 5 July 2026
We ship Fyorelle pieces worldwide with care. Every order is dispatched with full tracking so you can follow your parcel from our fulfilment partner to your door. Below you will find everything you need to know about delivery timings, costs, and our service zones.
Processing time
All orders are processed and dispatched from our fulfilment partner within 1 to 2 business days (Monday to Friday, excluding UK bank holidays).
Orders placed over the weekend or on a bank holiday will be processed on the next working day. You will receive an email confirmation as soon as your order is on its way, including your tracking number.
Delivery options and costs
United Kingdom
| Service | Cost | Delivery time |
|---|---|---|
| Standard delivery | £3.99 (FREE over £50) | 5 to 10 business days |
| Premium tracked delivery | £6.99 | 5 to 10 business days (fully tracked and insured) |
European Union
| Service | Cost | Delivery time |
|---|---|---|
| Standard delivery | £5.99 (FREE over £80) | 6 to 15 business days |
| Premium tracked delivery | £9.99 | 6 to 15 business days (fully tracked and insured) |
Switzerland
| Service | Cost | Delivery time |
|---|---|---|
| Standard delivery | £9.99 (FREE over £150) | 10 to 15 business days |
| Premium tracked delivery | £14.99 | 10 to 15 business days (fully tracked and insured) |
International (US, Canada, Australia, New Zealand, Cyprus)
| Service | Cost | Delivery time |
|---|---|---|
| Standard delivery | £6.99 (FREE over £100) | 7 to 15 business days |
| Premium tracked delivery | £11.99 | 7 to 15 business days (fully tracked and insured) |
All prices are shown in pounds sterling (GBP). Your local currency may be displayed at checkout based on your delivery country, with the conversion handled by Shopify Markets at the prevailing exchange rate.
Tracking your order
Once your order is dispatched, you will receive an email with your tracking number and a direct link to track your parcel. You can also track your order at any time by entering your tracking number on our carrier's tracking page.
Your order will move through these statuses:
- Ordered: confirmation email sent
- Processing: your order is being prepared
- Dispatched: your parcel is on its way (tracking number issued)
- In transit: travelling to your delivery address
- Out for delivery: with the local courier for final delivery
- Delivered: parcel has arrived
Carriers
We work with reputable carriers including Royal Mail, DPD, DHL, and local national postal services depending on your destination. All international orders are shipped with a tracking number.
Customs duties and taxes
- United Kingdom: Prices include VAT. No additional duties or taxes will be charged on delivery.
- European Union, Switzerland, International: Your order may be subject to local customs duties and import taxes upon arrival. These charges are determined by the customs authorities in your destination country and are the responsibility of the recipient. Fyorelle is unable to predict or reimburse these charges. We recommend checking your local rules before ordering.
Delivery address
Please double-check your delivery address at checkout. Once your order has been dispatched, we are unable to change the delivery address. If your order is returned to us due to an incorrect or incomplete address, we may charge a re-delivery fee.
We are unable to deliver to PO boxes or to forwarding services.
Delays and exceptional circumstances
Delivery times are estimates, not guarantees. While we work hard to dispatch every order on time, delivery can occasionally be delayed by factors outside our control, including:
- Customs clearance for international orders
- Peak periods (Black Friday, Christmas, Valentine's Day, Mother's Day)
- Adverse weather conditions
- Carrier strikes or operational disruptions
- Force majeure events
If your order has not arrived within the estimated delivery time, please first check your tracking. If you still have concerns, please email us at support@fyorelle.com and we will investigate with the carrier.
Order changes and cancellations
If you need to amend or cancel your order, please email us at support@fyorelle.com as quickly as possible, ideally within 12 hours of placing your order. Once your order has entered processing, we may no longer be able to make changes.
Parcels damaged in transit
If your parcel arrives visibly damaged, please refuse delivery from the courier if possible. If the parcel was left in your absence, please email us at support@fyorelle.com within 48 hours with photographs of the damage. We will arrange a replacement or full refund.
Returns
For information on how to return or exchange your order, please see our Returns and Refund Policy.
Contact
For any delivery enquiries, please get in touch:
- Email: support@fyorelle.com
- Phone: +44 20 8073 0957 (Monday to Friday, 9am to 5pm GMT)
We respond to all enquiries within 24 hours, Monday to Friday.
Fyorelle is a trading name of PRZ GROUP LTD, a company registered in England and Wales under company number 17299127. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.