Contact Us

We love hearing from you. Whether you have a question about an order, need styling advice, or simply want to share your Fyorelle moment, our team is here to help.

Email us

Our preferred channel. Send us a message at support@fyorelle.com and we will respond within 24 hours, Monday to Friday.

For the fastest response, please include in your message:

  • Your order number (if applicable, e.g. #1001)
  • The piece(s) you are enquiring about
  • A clear description of your question or request
  • Photographs (for damage or quality enquiries)

Phone

You can reach us by phone at +44 20 8073 0957.

Customer service hours:
Monday to Friday, 9am to 5pm (GMT)
Closed on Saturdays, Sundays and UK bank holidays.

If we are unable to take your call, please leave a voicemail and we will get back to you by email within 24 hours (Monday to Friday).

Post

PRZ GROUP LTD (Fyorelle)
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Please note: this is our registered office address. Any returns must be sent to the dedicated returns address we provide after you have contacted us. Do not send returns to this address without prior confirmation, as we cannot guarantee they will reach our returns team.

Frequently asked questions

Before getting in touch, you may find your answer in our most-asked topics:

  • Order tracking: see our Shipping and Delivery Policy
  • Returns and refunds: see our Returns and Refund Policy
  • How to care for your jewelry: each product page includes a "Care guide" tab
  • Materials and tarnish-free promise: see "Materials and finish" on every product page

Press, partnerships and collaborations

For media enquiries, brand collaborations, or wholesale opportunities, please email support@fyorelle.com with "Press" or "Partnership" in the subject line. We will forward your message to the relevant team.

Follow us

Stay close to Fyorelle on social media for new collections, styling inspiration, and behind-the-scenes moments.

Company information

Trading name Fyorelle
Legal entity PRZ GROUP LTD
Legal form Private Limited Company (limited by shares)
Company number 17299127
Country of registration England and Wales, United Kingdom
Registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Sector Online retail, women's jewelry and accessories
Phone +44 20 8073 0957
Email support@fyorelle.com
Customer service hours Monday to Friday, 9am to 5pm GMT. Email response within 24 hours

Fyorelle is a trading name of PRZ GROUP LTD, a company registered in England and Wales under company number 17299127.